REFUND POLICY
Cases of unavailability of products or a service problem:
• If the item sent for replacement is not available, we will try to give you the best possible alternatives, but at the end, the choice of the customer will be final.
• If the order is confirmed by us and the product is not shipped on time to the customer, then we give refunds to the customer, if the customer demands.
• 100% refund will be given, if the product is not available or we are not able to ship the products.
• Refund to be processed within 7-10 Days after the returned products have been received via Bank Transfer or Cheque.
• In case of cancellation & short deliveries of products we will initiate refund or store credit.
RETURN POLICY
All products except books and accessories can be exchanged within 7 days of receiving the order, except in the following cases:
1. Items that have been used or opened
2. An item not returned in the condition it was received.
3. Any item received by SchoolShopper in a damaged condition.
We take rigorous measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you
4. Please don’t accept any Open/Torned package at the time of Delivery. You can raise the query regarding the same at udteschool.zaamoon@gmail.com
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
Any item ordered from SchoolShopper cannot be returned. It is only possible to exchange the item as per the above Exchange/Replacement Policy. Books cannot be exchanged.
Need help?
Contact us at udteschool.zaamoon@gmail.com for questions related to refunds and returns.